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FAQ
Do you provide International delivery?
Yes, we provide International delivery.
How do I order online?
To purchase any product on the Luks eStore, simply click on the item you wish to buy, select the required size and quantity and click 'add to cart'. You will get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email.
Can I cancel my order?
Yes, you can cancel or change your order at the same time as you are still browsing and shopping, simply remove it.
But once your order has been confirmed however, it's not possible for you to change or cancel it prior to dispatch. In this instance the order will be sent to you.
Are there any additional charges for cash on delivery for e.g. Cash handling charges?
There are no additional charges for Cash on Delivery.
If there are multiple items ordered, will they be delivered at the same time? If not, then will the payment be in portions or otherwise?
In cases where multiple items are ordered, typically we ship all the items in one package. The payment for the order will always be in full at the time of delivery. Customers will be notified in case of any exceptions, and payments will be adjusted accordingly.
Can I order a product that is out of stock?
Unfortunately, products listed as "Out of Stock" or “Unavailable” are not available for sale.
Are your prices negotiable?
All prices on the website are final.
Can I return my order?
No, you can't return the product.
Why should I give you my personal information?
Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms built by our payment partners. We follow up on all transactions with phone calls to verify orders.
What if the product I want is out of stock?
If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “In Stock” on the website.
How can I pay on your site?
At Luks eStore we have following payment options:
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Cash On Delivery (Only in Pakistan)
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Online/Credit Card (Visa or Master Credit/ Debit)
How secure are my credit card and personal information?
Your security while shopping online with Luks is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
What currency do you use?
All prices have a default display in Pakistani Rupee (PKR), including GST.
How long will my order take to be delivered?
Shipping time within Pakistan is 2-3 weeks and for international order shipment time is 4 weeks.
What are the delivery charges?
Shipping charges depend on the delivery location and package weight.
Do I have to pay any taxes on the order I place?
No, you do not have to pay any additional tax on the order you place. All applicable taxes are included in the actual product price.
Is every item eligible for international shipping?
All items available on our website are shipped both locally and internationally.
Are the prices mentioned on your website for stitched?
Prices are mentioned against all products available online.
Will the product be identical to the pictures publicized/displayed?
Yes, the product will be identical, however there maybe slight variances when it comes to the color. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
What is the minimum order quantity limit?
There is no minimum order quantity limit in terms of total order price.
How do I lodge a complaint if there is any?
In case of a complaint, you can always send us an email at wear.luks@gmail.com
How do I know if an item is in stock?
All “In Stock” items are identified as “In Stock” on our website. Our stock is constantly updated.